Frequently Asked Questions
HOW DO I BOOK?
Click the “Book Now” link on this website. From there please include your name, email address, phone number, event date and piece you are interested in booking. If you have a specific theme, color scheme, etc. you are looking for, feel free to include this too. I will connect with you shortly after to discuss your piece in more detail and provide you with a quote based on any add-on you might want. Once agreed, a 30% non-refundable retaining fee of the estimated cost of your piece is required to secure your date and time. The remaining balance is owed 5 days prior to your event.
Can I add more to my piece at my event?
I plan my materials based on the quote we discuss prior to the date. That said, I know that when you see the piece in the final space, additions are sometimes necessary. I am happy to add on to your piece, time and materials allowing. Any additional cost from day of add-ons are due at the time of completion.
What is your cancelation/refund policy?
The 30% retaining fee is nonrefundable. The remaining cost can be refunded if notice is received 3 days prior to your event. Reschedules may be accommodated if proper notification is received based on company availability. A late fee of $25 will be included if our scheduled install/teardown times are delayed more than 30 mins. Any delay of more than 1 hr to install will incur an additional $25 fee OR may be cause for cancelation of your installation without refund. At time of tear down, a delay of more than 30 minutes from our scheduled time will incur a $25 late fee and continue to accrue at the same rate until tear down can be completed.
Can I set up a garland outdoors?
Yes. Outdoor garlands are beautiful and they look amazing in the natural light but there are considerations that should be made. Ideally outdoor garlands should be in a shaded area and free from obstructions. Being in direct heat breaks down a balloon more quickly. It causes oxidation which physically coats the balloons in a white film and can make them pop quickly. Lighter colors should be used if possible as they tend to last longer and look best.
Do I need to provide anything?